PLEASE READ THROUGH THEIR PROFILES TO LEARN MORE.
Our Managing Partners
Johny K. Chacko
Founder & Managing Partner
Bejoy Mathew
Chief Financial Officer & Managing Partner
Tim Noonan
Managing Partner
Team Members
Payden Facklam
Director of Operation
As the Director of Operations at CareTrips, Payden Facklam has been a cornerstone of our team for over four years. Her deep understanding of each department, combined with a steadfast commitment to safety and exceptional patient care, has significantly enhanced our operational effectiveness.
Payden’s belief that caring for employees translates directly into superior care for our passengers is a core principle she brings to her role. Her personable leadership style and proactive problem-solving approach have led to a remarkable 65% increase in
employee retention since she assumed her leadership position.
Payden's dedication to nurturing both our team and our passengers ensures that CareTrips continues to deliver outstanding care and support.
Tierra Payne
Community Liaison
With over three years of dedicated service at CareTrips, Tierra Payne excels in her role as Community Liaison. Her journey began as a Transportation Specialist, where she honed her expertise in patient care. This experience paved the way for her transition into the Community Liaison position, where her skills and insights have been invaluable.
Tierra is recognized for her exceptional problem-solving abilities and innovative approach to addressing challenges in the Non-Emergency Medical Transportation
(NEMT) market. She collaborates directly with facilities and families to provide
customized solutions for unique transportation needs, ensuring that every inquiry is handled with care and precision.
Her active participation in community events further highlights her dedication to
strengthening community relationships and enhancing outreach efforts. Tierra’s
commitment to both patient care and community engagement plays a crucial role in helping CareTrips surpass expectations and continue to serve effectively.
Elias Hajj
Fleet and Safety Coordinator
With over six years at CareTrips, Elias Hajj has been a driving force in enhancing fleet management and safety. Initially joining as a Transportation Specialist, Elias’s proactive approach quickly set him apart, leading to his pivotal role in Fleet and Safety Coordination.
In his current role, Elias ensures that all drivers receive thorough training and that vehicles are meticulously maintained. His strategic implementation of safety policies, additional training
programs, and comprehensive fleet maintenance procedures has not only improved safety
standards but also led to a significant decrease in monthly maintenance costs. This reduction underscores Elias’s dedication to both operational efficiency and safety.
Elias’s commitment to excellence ensures that CareTrips’ fleet remains reliable and exceeds
industry standards, reflecting his unwavering focus on both safety and cost-effectiveness
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