1999-2012: Decade of Dedication
Leadership Background
CareTrips Ownership Partners dedicated over a decade to working as healthcare professionals in the DFW area, specializing in social work and long-term care. Their experience highlighted significant gaps in Non-Emergent Medical Transportation (NEMT) and its impact on patient care.
2012: Solution Identified
Addressing the Need
Recognizing the lack of NEMT services in DFW and its effects on patient care, the founders resolved to create a solution. Their vision was to provide exceptional transportation services to enhance care for patients and the community.
2013: Foundation
CareTrips Established
Launched with 3 vehicles, CareTrips began its mission to improve accessibility and transportation in the DFW area.
2014: Fleet Expansion
Growing Fleet
Expanded to 5 vehicles, each painted a different color— a unique touch by Managing Partner Johnny Chacko to make each van distinct and enjoyable for his children. Introduced new dispatch software to streamline operations.
2015: Office Expansion
Team Growth
Added 3 new office staff members and established a dedicated Intake and Dispatch Team to enhance operational efficiency.
2016: Milestone Growth
Fleet Increase
Expanded the fleet by 10 vehicles, bringing the total to 15.
2017: Professional Transition
New Headquarters
Moved to a professional office building, added 2 more staff members (totaling 5), and purchased 5 additional vehicles, growing the fleet to 20.
2018: Continued Expansion
Fleet Enhancement
Moved to a professional office building, added 2 more staff members (totaling 5), and purchased 5 additional vehicles, growing the fleet to 20.
2022: DFW Ice Storm
Emergency Response
Demonstrated our commitment during the Ice Storm of 2022 by facilitating transportation for healthcare workers to long-term care facilities and hospitals. We provided emergency transport for over 50 patients, relocating them from hazardous conditions. During this period, we expanded our office team by 10 members (totaling 15) and added 10 new vehicles, increasing our fleet to 30.
2023: Continued Support
Service Area Expansion
Expanded into the Texoma area, proudly employing local staff and building valuable relationships within the Texoma community.
2024: To Be Continued
Future Plans
Exciting developments and new initiatives are on the horizon as we continue to grow and enhance our services.