Need a Ride? Every day, 24 hours

Welcome to CareTrips
Let's Ride Together

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CareTrips, a locally owned and operated company, is a beacon of accessibility, advocacy, and compassion within the Dallas-Fort Worth (DFW) community. Founded in 2013, CareTrips was born from a deep, personal experience with the challenges and significant gaps in
Non-Emergent Medical Transportation (NEMT) resources.

Quick links to the information and resources you need.

CareTrips was founded by healthcare professionals with a deep commitment to the DFW community. Our ownership team consists of three dedicated partners: Johnny Chacko, Tim Noonan, and Bejoy Matthew.

Johnny and Tim, who each spent the first 20 years of their careers in healthcare—specializing in social work and long-term care—identified a significant gap in the wheelchair transportation market in DFW. Their extensive experience underscored the need for a specialized solution to better serve the community.

Driven by their goal to bridge this gap, Johnny and Tim, alongside Bejoy, established CareTrips. By leveraging their healthcare expertise, they created a service that ensures the highest level of care for those in need.

Our Core Values

We seek to create and deliver a value for you

Integrity

Inclusion

Passion

We uphold the highest standards of honesty and ethical conduct in all our interactions. Our commitment to integrity ensures that we provide trustworthy and reliable service to our
community.

Integrity

We uphold the highest standards of honesty and ethical conduct in all our interactions. Our commitment to integrity ensures that we provide trustworthy and reliable service to our community.

We embrace diversity and promote an environment where everyone feels valued and respected. Inclusion is at the heart of our operations, guiding us to serve all individuals with equal care and consideration.

Inclusion

We embrace diversity and promote an environment where everyone feels valued and respected. Inclusion is at the heart of our operations, guiding us to serve all individuals with equal care and consideration.

We are deeply passionate about our mission to improve transportation for those in need. Our enthusiasm drives us to deliver exceptional service and continuously seek ways to enhance the quality of care we provide.

Passion

We are deeply passionate about our mission to improve transportation for those in need. Our enthusiasm drives us to deliver exceptional service and continuously seek ways to enhance the quality of care we provide.

Our Managing Partners

Johny K. Chacko

Johny K. Chacko

Founder & Managing Partner

Bejoy Mathew

Bejoy Mathew

Chief Financial Officer & Managing Partner

Tim Noonan

Tim Noonan

Managing Partner

Mr. Johny Chacko and Mr. Bejoy Mathew
CareTrips Managing Partners

Our Core Values

We seek to create and deliver a value for you

Integrity

We embrace diversity and promote an environment where everyone feels valued and respected. Inclusion is at the heart of our operations, guiding us to serve all individuals with equal care and consideration.

Inclusion

We embrace diversity and promote an environment where everyone feels valued and respected. Inclusion is at the heart of our operations, guiding us to serve all individuals with equal care and consideration.

Passion

We are deeply passionate about our mission to improve transportation for those in need. Our enthusiasm drives us to deliver exceptional service and continuously seek ways to enhance the quality of care we provide.

Discover Services we Provide

Why Choose CareTrips

There are many reasons to choose CareTrips as your Wheelchair Service of choice.

  • hands heart Integrity and Ethics
  • sports fan Commitment
  • military medal Excellence and Awards
  • c pulse Fiscal Soundness
  • diamond Cultural Competence
  • c pulse Locally Owned & Operated

Company Timeline

1999-2012: Decade of Dedication

Leadership Background

CareTrips Ownership Partners dedicated over a decade to working as healthcare professionals in the DFW area, specializing in social work and long-term care. Their experience highlighted significant gaps in Non-Emergent Medical Transportation (NEMT) and its impact on patient care.

Leadership Background
2012: Solution Identified

Addressing the Need

Recognizing the lack of NEMT services in DFW and its effects on patient care, the founders resolved to create a solution. Their vision was to provide exceptional transportation services to enhance care for patients and the community.

Addressing the Need
2013: Foundation

CareTrips Established

Launched with 3 vehicles, CareTrips began its mission to improve accessibility and transportation in the DFW area.

CareTrips Established
2014: Fleet Expansion

Growing Fleet

Expanded to 5 vehicles, each painted a different color— a unique touch by Managing Partner Johnny Chacko to make each van distinct and enjoyable for his children. Introduced new dispatch software to streamline operations.

Growing Fleet
2015: Office Expansion

Team Growth

Added 3 new office staff members and established a dedicated Intake and Dispatch Team to enhance operational efficiency.

Team Growth
2016: Milestone Growth

Fleet Increase

Expanded the fleet by 10 vehicles, bringing the total to 15.

Fleet Increase
2017: Professional Transition

New Headquarters

Moved to a professional office building, added 2 more staff members (totaling 5), and purchased 5 additional vehicles, growing the fleet to 20.

New Headquarters
2018: Continued Expansion

Fleet Enhancement

Moved to a professional office building, added 2 more staff members (totaling 5), and purchased 5 additional vehicles, growing the fleet to 20.

Fleet Enhancement
2022: DFW Ice Storm

Emergency Response

Demonstrated our commitment during the Ice Storm of 2022 by facilitating transportation for healthcare workers to long-term care facilities and hospitals. We provided emergency transport for over 50 patients, relocating them from hazardous conditions. During this period, we expanded our office team by 10 members (totaling 15) and added 10 new vehicles, increasing our fleet to 30.

Emergency Response
2023: Continued Support

Service Area Expansion

Expanded into the Texoma area, proudly employing local staff and building valuable relationships within the Texoma community.

Service Area Expansion
2024: To Be Continued

Future Plans

Exciting developments and new initiatives are on the horizon as we continue to grow and enhance our services.

Future Plans

OUR TEAM

“ We are Proud to have a dedicated Team with varying interests and background ”

PLEASE READ THROUGH THEIR PROFILES TO LEARN MORE.

Know More
Payden Facklam

Payden Facklam

Director of Operations

Tierra Payne

Tierra Payne

Community Liaison

Elias Hajj

Elias Hajj

Fleet and Safety Coordinator

Recognition And Awards

We’re honored to be recognized for quality of care, safety and environmental excellence. Some of the awards we’ve received include:

Excellence In Customer Service
Excellence In Customer Service
Best Use of Technology In Medical Tourism
Best Use of Technology In Medical Tourism
International Hospital of The Year
International Hospital of The Year
Excellence In Customer Service
Excellence In Customer Service

Frequently Asked Questions

Have a question – Scroll through the list of frequently asked questions but if you don’t find your answer, feel free to give us a call or drop us a note. Find out More

Call 214-238-9100 (option #2)

CareTrips proudly offers same-day bookings. While a 48 hours is preferred to ensure the requested trip time is available, CareTrips offers Same Day bookings
as well.

Yes, CareTrips also services personal errands, events, family outings, and more.

Yes, 48 hours or greater booking in advance is encouraged.

CareTrips does not offer Stretcher transportation at this time.

Yes, COVID Transportation Specialists are available upon request.

CareTrips can accommodate all wheelchairs, including Bariatric Wheelchairs and Electric Wheelchairs. Please provide wheelchair type/size at booking.

Yes, CareTrips also services personal errands, events, family outings, and more, Outing, etc..

Currently, all vehicles include an additional ambulatory seat for a companion.

We travel throughout Texas and the surrounding states. Lets Ride Together.

CareTrips does not currently accept insurance.Receipts/ Invoices may be provided upon request, to submit to insurance for any available out of pocket expense reimbursement.

Yes, family members or medical professionals are encouraged to accompany passengers.

Please contact CareTrips at +1 214-238-9100 for a quote. The prices vary based on the day of the week. CareTrips believes in affordable solutions for the community.

Yes, please request wait-time whenever requesting a trip quote.

Yes, all CareTrips vehicles are equipped with a wheelchair at no additional cost. Please note, the Drivers are unable to leave the wheelchair with a passenger in between transports or at the destination. If you require a wheelchair use outside of the time during transportation, please note this to Intake at the time of booking.

Yes, we can transport both.

CareTrips provides door-to-door service to ensure passengers arrive safely at their exact destination.

Absolutely!

Zero Tolerance Drug-Use Policy

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How do I book a trip?

Contact Us by Phone
For immediate assistance, please call the CareTrips mainline at 214-238-9100 to speak directly with a member of our Intake Team. We’re here to help with your trip inquiries and provide support.

Trip Request Submission
To get started with your trip, please submit a trip request form on our website. Here’s what to expect next:

1. Submit the Form:
○ Fill out the trip request form with your travel details and preferences.

2. Await Contact:
○ Allow up to 1 hour for a member of our Intake Team to reach out to you. They will
review your submission, request any additional information if needed, and
provide you with a confirmation.

Thank you for choosing us for your travel needs! We look forward to assisting you with your trip.

3. If you have an additional inquiry, please feel free to contact CareTrips Operations team at
office@caretrips.net.